Help Desk system is a fully automated
trouble call system for the web.
Help Desk ! Look no further. You'll find it at here!
Wonderdesk is a fully automated trouble call system. Increase your level of customer
support by using this script. It will keep your incoming support calls organized and allow
your users to track the progress/solution to their support request.
Customers can add a call with or without tracking. Email confirmation is sent to the
customer after the call is added. Customers can log back in and see the progress/solution
to their call. They can update their calls by adding new information to their previous
text. Automatically notified via email when there has been a change to their call.
Completely web based. Log in and continue working from anywhere in the world. No more
messy email inboxes. The WonderDesk organizes everything by priority into a database.
Saves you time and money by keeping you organized. Allows you to work more efficiently
with a simple point and click interface. Admins / Technicians are emailed when a new call
has been added. WonderDesk is database driven, easily capable of handling thousands of
calls. Call priority can be set to Normal, High, or Emergency. Calls can be assigned to
different Admins / Technicians. Date, Time, and Reference # is listed with each call.
Progress/Solution box is seen by the user, but the Notes box is only seen by Admins /
Technicians. The customers email address, URL, and example URL (if applicable) is
hyperlinked for easy servicing. Progress/Solution box is seen by the user, but the Notes
box is only seen by Admins. Report screens shows Open calls listed by priority, and Closed
calls listed by priority and serviced by Technicians. Calls may be viewed or searched in
nearly an unlimited amount of ways.
With this system, you'll discover an easy to use, information packed web site. Read on
to learn more about it.
Added capability for users to add a call with or without tracking Configured so users
can log in and see their own calls only Reference #'s are assigned and users can log back
in to see the progress/solution of their call. Users can update their calls by adding new
information to their previous text. Calls can be set to Open or Closed status Date and
Time is automatically entered with each call. Calls can be assigned to different
Technicians. Added Notes box that is only seen by Technicians. The users email address and
URL's are now hyperlinked for easy servicing.
Added some button and background images. The look can be easily changed by uploading
new images on top of the default images. Table colors will now look just as good in 256
colors. Added more navigational links, including a "Modify this call" link.
Added short and long displays for each call. Completely re-built the code. This reduced
the size by 1/3 and increased speed of the script. The new tighter code also fixed some
html errors. This eliminates the need to enter the modify call screen in order to close
the call. Added a new subroutine which now allows a "Close this Call" button.
This eliminates the need to enter the modify call screen in order to close the call. Added
new code to count the current open calls in the Queue. You will see the amount of
Emergency, High Priority,and Normal Priority calls at the Home menu.
What is WonderDesk all about? The Wonderdesk is a fully automated support system for
the web. This database cgi-script is designed to organize your incoming support requests.
Instead of your customers clicking on an email address, they can now use this automated
system to submit any problems they may have. They can also log back in later to check the
status or make changes to those requests. The WonderDesk will save you time and money by
increasing your efficiency and by keeping your company organized. Since this is web based,
you or your technicians can log in from anywhere in the world and continue to work. No
more messy email inboxes. The WonderDesk will neatly organize incoming support requests by
priority, and it handles all of the emailing back and forth to your customers (user,
client, etc.)
What is the typical process? A customer adds a support request to the queue. The
customer receives a thank you email, and the admins/technicians are also notified via
email of the newly added support request. the techs can then log in, review the request,
assign a priority, work on the problem, fill in comments in the progress/solution box.
During this time, the customer can log back in and see the status by reading the
comment/solution box. Once the techs have completed the support request, an email is
automatically sent to the customer notifying them of completion, along with
progress/solution comments. Thanks for reading all this info for about our trouble call
system! |
