As often as you feel necessary, you should back up the WonderDesk directory or at least these critical files.
Click here to see to understand what each file does
open.db (most critical)
closed.db (most critical)
customer.db (most critical)
faq.db (most critical)
variables.cfg
variables_email.cfg
variables_tech.cfg
default.pass
default.count
All of the WonderDesk files are less than 1 MB so it’s a smart idea to back them up often.