The WonderDesk currently has 3 fully searchable databases:
Help Desk Database
Customer Info Database
FAQ Database
WonderDesk Standard uses a flat file pipe delimited database. There are a few advantages to this:
#1. No special database software is required on your web server.
#2. Easy to control the data. The universal format allows you to import/export data as needed.
#3. Easy to archive into an Excel or Access spreadsheet.
What's the catch? There are certain size limits for WonderDesk Standard.
WonderDesk SQL is designed to work with a mSQL or MySQL database. The advantage of the SQL version is it's speed and practically no limits to it's database size, since SQL is rated for 50,000,000+ records :)
We are currently testing WonderDesk SQL for compatibility with Oracle and Microsoft SQL Server. When we are successful with other SQL database compatibility’s, we will add them free of charge.