Welcome to the WonderDesk Owner's Manual
WonderDesk manages online communication between customers and companies. The WonderDesk is a fully automated help desk for the web. This database cgi-script is designed to help your business organize your incoming support requests. Instead of your customers clicking on an email address, they can now use this automated help desk to submit any problems they may have. They can also log back in later to check the status or make changes to those requests.
The WonderDesk will save you time and money by increasing your efficiency and by keeping your company organized. Since this is web based, you or your technicians can log in from anywhere in the world and continue to work.
No more messy email inboxes. The WonderDesk will neatly organize incoming support requests by priority, and it handles all of the emailing back and forth to your customers (user, client, etc.)
How does it work?
The WonderDesk is software that you purchase and install on your web site. It is installed in one location on your web site (web server). This allows you, your customers, and your technicians to access it from your intranet or the internet. The beauty of this is, no special software needs to be installed for your customers or technicians. It's 100% web based.
WonderDesk Owner's Manual version 3.2