Permissions

These are the different permissions (rights) that can be set for each person:

View

This allows a customer/technician to see his calls or customer info.

Add

This allows a customer/technician to add a new call or customer info.

Delete

This allows a customer/technician to delete a call or customer info.

Modify

This allows a customer/technician to modify his own call or customer info.

Technician

This allows a technician to see all calls or customer info, not just his own.

A default user that does not use a tracking account, only has Add permissions.

A customer who creates a tracking account for himself will automatically receive View, Add, and Modify permissions.

The admin and technicians generally have all permissions, but sometimes you may want a technician who can see everything, but not modify or delete. Many combinations can be made.