Currently there are six statistics that are generated in real time. You can see them by clicking on the "Statistics" link.
Technician Totals
This chart will show you how many calls each technician has completed.
Type of Calls
This chart will show you what type of calls have been completed. Network Problems, Billing issues, etc..
Priority Listing
This chart will show you the different priorities that have been completed.
Average Call duration times by Technician
This will show you how fast each technician is completing his/her calls.
Average Call duration times by Category
This will show you how fast the calls are getting completed depending on the category.
Average Call duration times by Priority
This will show you how fast the calls are getting completed depending on the priority.
Many companies that use the WonderDesk Standard like to pull in the closed call database into an Excel spreadsheet and use Excel to generate more charts and graphs.