The General Setup page in the control panel has most of the settings used for your WonderDesk. At any time, you may make changes to the control panel and not have to worry about shutting your WonderDesk down first. Here is the explanation of the options available:
Title of your Help Desk
Whatever you type in here will be used in many places throughout the WonderDesk.
URL of the directory where WonderDesk resides in
This is the http:// location of your wonderdesk directory. For example:
http://www.webwonderland.com/cgi-bin/wonderdesk
Do not include a trailing / on the end.
URL of the directory where your images reside in
This should be "http://www.yourdomainname.com/images/wd" or you need to modify the template files accordingly! No Trailing Slash Please.
Email Method to use
Your choices are SMTP Sockets or Sendmail. This depends on your web server. Sendmail is used for Unix or Linux web servers. SMTP Sockets is used for NT/Windows2000 web servers.
You’ll need to find out which one is right by contacting your web server system administrator.
Sendmail
To find out the location of your Sendmail path, you can Telnet in to your server and type:
whereis sendmail
or type:
which sendmail
If you are still unsure, you can usually get it by trial and error since there are usually only 3 places it could be:
/usr/sbin/sendmail
/usr/bin/sendmail
/usr/lib/sendmail
SMTP Sockets
You’ll need to contact your web server system administrator to find out what the SMTP server name is. It’s usually something like:
laddergames.com
mail.laddergames.com
or even an IP address:
128.125.85.105
Basic font face
This is the basic font face that will be used throughout most of the WonderDesk.
Tidbit: As with all html pages, you can specify more than one font, separated by commas. For example, the default is ms sans serif,verdana,arial,helvetica which means that the person’s PC that is loading the web page will try to use ms sans serif if that font is installed locally. If not, it will look to see if veranda is installed and use that as a 2nd choice, and so on.
Large font face
Used for larger fonts throughout the WonderDesk. Default is arial.
Basic font size
Default is 2. These are html font sizes.
Basic font color (inside of the tables)
This is the color of the font that will be displayed inside of the tables throughout the WonderDesk. Default is #FFFFFF These are html color codes.
Basic font color (outside of the tables)
This is the color of the font that will be displayed outside of the tables throughout the WonderDesk. Default is #000000
Title font face
The Title is the shown at the top center of most of the WonderDesk pages. Default is Times New Roman
Title font size
The Title is the shown at the top center of most of the WonderDesk pages. Default is 4
Title font color
The Title is the shown at the top center of most of the WonderDesk pages. Default is #000080
Title bar color
This is used at the top of the help desk List All page. It displays the column information. Default is #4B73A8
Table border size
This is the outside table border size. Default is 0
Table width
This defines how far across the page you want the table to span. Default is 100%
Table background color
Not currently used. May be ignored for version 3.2. Default is #FFFFFF
Top strip table Color
This is a small table at the very top of all pages. Default is #FFFFFF
Left-side table font color
This is the font on the left side of the table when displaying a long version of a call, customer, or FAQ. Default is #FFFF00
Color of error messages
Whenever a problem occurs, this is the color that is used. Default is #FF0000
Hyperlink color
This is the hyperlink color. Default is #00FFFF
Hover color (for IE browsers)
When using IE web browsers, the hyperlink can change to this color when placing your cursor over this link. Default is #FF00FF
Date color
This is the font color of the date column when shown on the List All page. Default is #80FF80
Time color
This is the font color of the time column when shown on the List All page. Default is #FFFFFF
Call background color
This is the main color used in the tables. Default is #377695
Call border size
This is the border size of the tables. Default is 1
Call border color
There are 2 colors to the border. Border color, and border color light. Default is #6898AE
Call borderlight color
There are 2 colors to the border. Border color, and border color light. Default is #000080
Show Referrer
This option is useful for those who have multiple links pointing to your WonderDesk. By adding ?from=wherever to the end of your WonderDesk URL's, you can see where the calls are coming from. Default is off.
Auth Logging
With this option turned on, it logs, who does what, and when. It dumps the information to the default.log file. Default is off.
Show available calls only
With this option checked, techs will not see calls that have already been assigned to another tech (which prevents stealing each other's calls.) This option requires the Tech name and their username to be the same.
Field Lockdown feature
With this option turned on, the fields will accept new text but not allow anyone to edit the old text. It also puts a user/date/timestamp after each modification. This is an ISO 9000 standard.
Show website information field
With this option checked, a website field will show throughout the help desk.
Show website example URL field
With this option checked, a website example URL field will show throughout the help desk.
Normally serviced by
This option allows to you assign technicians to each customer. When that customer returns to add a new call, the proper technician is automatically assigned to the call.
Login Session Timeout
When a user is logged in, this is the amount of seconds that is allowable for that session. Default is 1800 (30 min.)
Censor dirty words?
Words should be enclosed by single quotes 'and','separated','by','commas'
Ban html code?
This probably won't be necessary because the WonderDesk converts most html code. Same as above, use 'quotes','and','commas'
Number of maximum hits returned in a search
For example, the default is 50, so record number 51 will start on a second page.
Log Off URL
When your customers click the log off link, they will be sent here.
Click here to read more about the Log Off URL
Use Passwords
If removed, your customers will not need passwords, and the admin and techs can use ../wonderdesk.cgi?ask4pass=1 to log in. Default is Yes.
Allow people to sign up for their own userid/passwords?
If they create their own accounts, they will receive default permissions. By default, you'll want to let them create their own accounts to make it easier on you.
Welcome message
This is the welcome message displayed on the first page. You may use <br> for line breaks. Do not use html code or quotes.
Word used for a call
The default is call, some other common words are trouble ticket, support request, issue, request, incident, inquiry, etc. Keep it lowercase and singular.
Time Zone offsets
Depending on where your web server is located, you may need to adjust for the time zone difference. For example: To add 2 hours, use in 2. To subtract 5 hours, use -5. The default is 0.
Reference Number Style
This choice is for WonderDesk Standard only. This let’s you choose which style you would like to use for new reference numbers. A simple serial counting system starting at "1000" or a time based counting system with higher numbers where your customers can't guess your current work load.
Template System
Please choose if you prefer to have one page template used for all screens of the program, or to have 12 different page templates for the various output screens of the program. If A single template for all pages is chosen, the WonderDesk uses the Default html template. If Give me all ! is selected, then the WonderDesk will use 12 different templates.